90-Day Lab Warranty & Replacement Policy
At Super Telecom, every smartphone repair is stamped with a written guarantee. We stand 100% behind our technician workmanship and genuine OEM parts.
What Is Covered (Up to 90 Days)
If any of the following technical defects develop naturally during your warranty window, we will repair or replace the component free of charge:
Ghost touch issues, unresponsive touch zones, digitizer freezes, or OCA lamination separation without physical trauma.
Premature battery draining, phone turning off at 20-30%, or failure to retain charge on our replacement battery cells.
Power IC (PMIC), Charging IC (U2/Tristar), Audio Codec IC, and backlight circuit stability as marked on your Job Sheet invoice.
What Voids / Excludes Warranty
Warranty is strictly limited to manufacturing and installation defects. The following scenarios immediately void warranty coverage:
Cracked outer front glass, dented phone frames, colored vertical lines, or internal ink bleeding / black spots caused by external physical pressure after delivery.
Exposure to moisture, rain, submersion, or liquid contact following pickup. Liquid contact indicator (LCI) turning red voids all electrical guarantees.
Any device with torn, peeled, altered, or missing Super Telecom hologram tamper stickers, or devices subsequently opened by unauthorized third-party workshops.
How to Claim Your Warranty at Our Barganda Road Lab
Bring Your Job Sheet
Present your original repair invoice, printed receipt, or digital Job Sheet number (e.g. ST-8821).
10-Minute Bench Check
Our technician verifies the internal QC sticker and conducts an optical inspection for physical trauma.
Instant Replacement
If defective, the component is replaced immediately under warranty with zero labor charges.
Have a Question About Your Serviced Device?
Message our service desk directly with your Job Sheet number for instant verification.