Terms of Service & Repair Liability Conditions

Customers are strongly advised to create a full backup of all contacts, photos, WhatsApp chats, messages, and files prior to submitting any device for chip-level or motherboard servicing.

While our bench technicians make every reasonable technical effort to preserve device data during hardware operations, Super Telecom shall not be held liable for any loss, corruption, or unrecoverability of data caused by underlying NAND flash decay, operating system bootloops, factory firmware flashing, or micro-soldering heat dissipation.

Devices suffering from extensive liquid submersion (water, tea, beverage, oil) or severe vehicular impact frequently harbor latent corrosion, hairline board trace cracks, and multi-rail short-circuits.

All water-damaged, submerged, or dead devices are accepted on a Technical Best-Effort Basis. During ultrasonic cleaning, short clearing, or component heating, pre-damaged internal semiconductors may occasionally cease functioning entirely due to pre-existing oxidation. Super Telecom will not be responsible for latent progressive decay inherent to flooded motherboards.

Once a device has been serviced or diagnosed and the customer is notified that it is "Ready for Pickup" (via Phone Call, SMS, WhatsApp, or Online Job Sheet status):

Customers are kindly requested to collect their repaired devices within 45 days of service completion notification. In accordance with standard workshop practice, repair jobs not collected within 45 days will be safely held in our secure inventory; please contact our lab desk with your Job Sheet ID if an extension or courier dispatch is required.

We maintain an absolute Zero Hidden Charges code of ethics:

• Initial microscope inspection and quotation are completely FREE.
• You pay only after you approve the written estimate and your device is successfully serviced.
• If a board is deemed non-repairable or if you decline our repair estimate, your device is reassembled and returned to you with zero diagnostic fee.